We, at Oud Al Musk Store, are proud of our name, reputation, and high-value quality, and we would like to inform you of our exchange and return policy in the store:
✓ Return is available for only 5 days from the date of receiving the order.
✓ Purchases to be exchanged or returned must be in their original condition upon purchase inside the store’s original box with all accessories.
✓ When the customer wishes to replace or return the product, the customer will bear the cost of shipping and delivery.
✓ The amounts are returned after receiving the products and checking them by the store by bank transfer.
✓ The use of oud wood should not exceed 2 grams, and more than that, it will be charged at the price of an ounce, and the rest of the amount will be refunded.
✓ Smart incense sticks are non-returnable if used
✓ The use of oud oil should be on a piece of cloth or a handkerchief and not on the skin