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Terms of exchange and return

We, at Oud Al Musk Store, are proud of our name, reputation, and high-value quality, and we would like to inform you of our exchange and return policy in the store:

✓ Return is available for only 5 days from the date of receiving the order.

✓ Purchases to be exchanged or returned must be in their original condition upon purchase inside the store’s original box with all accessories.

✓ When the customer wishes to replace or return the product, the customer will bear the cost of shipping and delivery.

✓ The amounts are returned after receiving the products and checking them by the store by bank transfer.

Oud wood:

✓ The use of oud wood should not exceed 2 grams, and more than that, it will be charged at the price of an ounce, and the rest of the amount will be refunded.

✓ Smart incense sticks are non-returnable if used

Oud oil:

✓ The use of oud oil should be on a piece of cloth or a handkerchief and not on the skin